Customer Bill of Rights

Liberty’s Customer Bill of Rights

At Liberty Chrysler Dodge Jeep Ram, we believe every guest deserves a fair, honest, and stress-free experience. This Customer Guarantee outlines what you can expect when you choose to work with us – every visit, every conversation, every time

Your Right to Transparency

You have the right to clear, honest information about pricing, vehicles, financing, and next steps. We don’t believe in hidden fees, confusing language, or last-minute surprises. If you have a question, you deserve a straight answer.

Your Right to Respect

You have the right to be always treated with professionalism and courtesy. No pressure. No judgment. No sales tactics that make you uncomfortable. We respect your time, your budget, and your decision-making process.

Your Right to a Stress-Free Experience

You control the pace of your purchase. Whether you’re just browsing or ready to buy, we’re here to help—not rush you. Our job is to guide and support, not push or persuade.

Your Right to Efficient Service

Your time matters. We commit to a smooth, organized, and efficient buying process, with clear communication at every step. We aim to get you what you need quickly, accurately, and without unnecessary delays. When your car is serviced with us, we will keep you informed every step of the way, providing text, email and even video updates, the way you work.

Your Right to Choose How You Communicate

You have the right to communicate in the way that works best for you—whether that’s in person, over the phone, via text, or on paper. We meet you where you’re most comfortable.

Your Right to Ask Questions

There are no “bad” questions. You have the right to fully understand your options, your vehicle, and your purchase before deciding. Our team is always ready to explain, clarify, and help.